Updated 4 November 2026
Who is responsible for this website?
This English website is operated by MTQ Trading Ltd, trading as Ai Beauty Clinic (company number 10759652, formerly Ai Beauty Ltd). Our clinic is at 1st Floor, 147 Oxford Street, London W1D 2JE. Contact en-inquiry@ai-beauty.co.uk for questions about your website enquiry or personal information.
This notice covers the English website at www.ai-beauty.co.uk and its new website preview. Medical records and services arranged directly with the clinic may involve additional information and retention requirements; please ask our team for the information relevant to your care.
Information you choose to send
The consultation forms collect your name and email address, plus an optional message. Depending on the form, they also ask for your WhatsApp number including country code and treatment or area of interest. The online consultation form records your preferred contact method and your acknowledgement that it is a consultation-only service, without medical treatment or in-person procedures. It also records a reference, submission time, source page and the version of the consent wording you accepted. Please do not submit medical records, photographs, payment-card details or highly sensitive information through this form.
We use these details to respond to your request, discuss a possible consultation and maintain a record of the enquiry. Sending the form does not book an appointment or subscribe you to marketing. Your consent covers storing the enquiry and contacting you about it; you can withdraw this consent by contacting the clinic. If you ask us to arrange a service, we may also need relevant information to take those steps at your request.
How your enquiry reaches the team
Your enquiry is saved in a private website database hosted through ChatGPT Sites and Cloudflare. Necessary enquiry details are passed through Zapier to the clinic's Microsoft 365 email service so authorised staff can read and respond to them. The notification contains the complete message and uses your email address as the Reply-To address. The clinic's configured mailbox forwarding may also create copies in its connected Gmail mailbox.
Enquiry information is not published on the website. Access to the staff enquiry area is restricted. A saved reference confirms that the website recorded your enquiry; it does not by itself confirm that an email was delivered or an appointment was made.
Security and technical information
The website uses technical checks to limit spam, repeated submissions and abuse. Its rate-limit counters use keyed hashes rather than storing a raw IP address in the enquiry record. Hosting and email providers may process additional connection, security and delivery information as part of providing their services. These providers may process information outside the UK; contact us for details of the arrangements and safeguards relevant to your request.
How long information is kept
Website enquiries and associated correspondence are kept for the time needed to deal with the request and any resulting follow-up, complaint or dispute, taking account of applicable record-keeping obligations. Whether you become a patient, the nature of the correspondence and any ongoing issue affect that period. Please contact the clinic for the period that applies to your enquiry or to request deletion. Deleting a website record may also require review of its email and automation copies; submitting a request does not automatically remove those copies.
Cookies, search and measurement
This version of the website does not run Google Analytics or advertising tags. Treatment filters and searches run in your browser. Search words may appear in the page URL so you can refresh, go back or share a search; avoid entering personal information in search. Consultation details are not sent to analytics by this website.
The hosting platform may use cookies needed for access, sign-in and security. Optional analytics or advertising will require an updated explanation and appropriate choices before they are enabled. There is no newsletter sign-up associated with the consultation checkbox.
Links to other services
WhatsApp, the online assistant, the existing online store, Square gift cards, social networks and maps open separate services. Information you give those services is subject to their own privacy information. The new website does not process a card payment or complete an order on those services for you.
Your choices and requests
You can contact en-inquiry@ai-beauty.co.uk to request access, correction or deletion, to withdraw consent, or to ask about restricting processing, objecting to processing or receiving a portable copy where those rights apply. We may need to verify your identity and explain any record-keeping reason that prevents immediate deletion. Withdrawing consent does not affect processing that was lawful before the withdrawal.
If you do not want to use the online form, you can telephone the clinic on 020 8863 6880. You can also raise a concern with the Information Commissioner's Office.